Privacy Policy
About this policy
This policy explains how PowerLoop Automation ("we", "us", "our") handles personal information collected through www.powerloopautomation.com.au and when you contact us by phone or email. We are based in Forest Lake, Queensland, and we aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 8 October 2026.
What we collect and how we use it
What we collect: When you use the contact form on our site, we collect the details you enter, which are your name, email address, phone number and your message. If you email or call us, we collect the details you share with us. Our site is built and hosted on Wix, which also records technical information such as your IP address, browser and device type and the pages you visit, using cookies and similar technologies.
How we use it: We use your details to respond to your enquiry, prepare quotes or proposals, deliver our services and keep in touch about work we are doing for you. We use technical data to keep the site secure and working and to understand how it is used. We do not sell your personal information, and we do not send marketing emails unless you have asked for them.
Who we share it with: We share information only where needed to run our business, for example with Wix (website hosting, form storage and analytics) and the email and IT providers we use. Some of these providers store or process information outside Australia. We may also disclose information where required by law.
Cookies: Our site uses cookies that are necessary for it to work, and Wix may also use cookies for basic analytics. You can block or delete cookies in your browser settings, although parts of the site may not work as expected.
Your choices, security and contact details
Security and retention: We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiry details only for as long as we need them for the purpose they were collected, or as the law requires, and then delete or de-identify them.
Access and correction: You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within a reasonable time, generally within 30 days.
Complaints: If you think we have mishandled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Links to other sites: Our site may link to other websites, such as social media. We are not responsible for their privacy practices.
Changes: We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us: PowerLoop Automation, Forest Lake QLD 4078, Australia. Website www.powerloopautomation.com.au. Email info@powerloopautomation.com.au.